Your Highmark by Snowpulse pack comes with a two-year manufacturer warranty valid from the date of purchase. During this timeframe, Highmark by Snowpulse will cover all repair and outbound shipping for your pack (should it fall under a valid warranty claim), not including standard wear and tear or damage caused by extreme or inappropriate use. We may ask you to send a photo prior to submitting for warranty work to determine if the work is covered.
Please note that this two-year warranty is valid from date of purchase. Thus, upon purchasing your pack it is an extremely good idea to keep your receipt to prove when you purchased your pack. If you cannot prove when you purchased your pack, we will have to go by the date of manufacture to calculate the two-year warranty.
Highmark by Snowpulse is happy to provide a repair service on all Highmark by Snowpulse packs not covered under warranty. Cost will depend on type/extent of repair.
Please note that 1.0 Series Cylinders are now out of service. Service Centres can no longer provide services (repair, refill) on these products and we highly recommend upgrading your product to the latest 3.0 system (with 2.0 cylinder).